At Time Square Prints LLC (“Time Square Prints,” “we,” “us,” or “our”), services are provided according to the terms agreed upon with each client.

Because publishing, ghostwriting, audiobook production, illustration, marketing, and author website projects can involve different scopes, timelines, deliverables, third-party costs, and stages of work, refund eligibility is determined by the applicable signed contract, service agreement, proposal, or other written agreement between Time Square Prints LLC and the client.

1. Contract Controls

The refund, cancellation, payment, and termination provisions contained in your signed agreement with Time Square Prints LLC control your specific project.

If the terms of this Refund Policy conflict with the terms of a signed contract, the applicable signed contract will control to the extent permitted by law.

2. Deposits and Initial Payments

Any deposit, advance payment, project fee, or initial payment will be handled according to the payment and refund provisions stated in the applicable contract.

Some payments may be non-refundable where expressly stated in the contract and permitted by applicable law, particularly where work, preparation, scheduling, third-party expenses, or other project activities have already begun.

3. Work Already Performed

Where permitted by the applicable agreement and law, amounts attributable to work already completed, services already delivered, approved milestones, project preparation, or non-recoverable third-party expenses may not be refundable.

The specific treatment of such amounts will depend on the terms of the applicable agreement.

4. Cancellation By Client

If you wish to cancel a project, you should review your agreement for the applicable cancellation procedure and notify us in writing.

Cancellation does not automatically create a right to a refund. Any refund or remaining balance will be determined according to the applicable contract and applicable law.

5. Changes In Project Scope

Requests that materially change the original project scope may require additional fees, revised timelines, or a written change order.

Changes to project scope do not automatically create a right to a refund for work already completed or expenses already incurred.

6. Third-Party Costs

Certain projects may involve third-party platforms, vendors, production services, hosting providers, distribution channels, advertising platforms, printing providers, or other external services.

Where applicable, third-party charges may be governed by the relevant provider's own terms and may not be recoverable by Time Square Prints LLC.

7. Refund Requests

If you believe you are entitled to a refund under your agreement, please contact us in writing and provide:

  • Your name
  • Project or account information
  • Date of payment
  • Reason for the request
  • Relevant contract or order information

We will review the request against the applicable agreement and applicable law.

8. Processing Approved Refunds

If a refund is approved, it will generally be issued using the original payment method unless another method is agreed upon or required by applicable law.

Processing times may vary depending on the payment provider or financial institution.

9. No Automatic Refunds

Submitting a refund request does not guarantee approval.

Refunds are not automatically issued because a client changes their mind, delays a project, does not use a completed service, or becomes dissatisfied with an outcome unless a refund right exists under the applicable contract or applicable law.

10. Questions

For questions regarding payments, cancellations, or refunds, contact: